BackupExec RALUS Woes

This had me tearing my hair out…. Jobs on some OpenSuSE machines were failing with :

Job ended: 14 June 2010 at 14:31:02
Completed status: Failed
Final error: 0xe00084af – The directory or file was not found, or could not be accessed.
Final error category: Job Errors

For additional information regarding this error refer to link V-79-57344-33967

and on a diff server :

Job ended: 14 June 2010 at 00:51:39
Completed status: Failed
Final error: 0xe0008488 – Access is denied.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-33928

Errors
Click an error below to locate it in the job log
Backup- \\192.168.199.200\[ROOT] V-79-57344-33928 – Access is denied.
Access denied to directory /.

Security errors? Access is denied? After a bit of digging I then went to the Backup Sources selection and tried to check credentials. This oddly connected to the machine but then on the next line failed to connect to the selection (v.odd especially as it uses the same connection for both). Anyhoo, after much hair pulling I discover that an NFS share, that is not part of any backup selection, was unmounted (it was non-production and I had taken it offline to do some work on it). This makes the RALUS agent fail. Interestingly it is not quite as clean cut as this as on one server it got about half way through before failing and on another it fails immediately with a “security error”!

So if you have any of the above messages, check for missing mounted disks or drives and make sure they are properly unmounted and also comment them out of /etc/fstab just incase.

I know I should have done that anyway before doing the maintainance but I in hindsight, if anything is going to bite you it will be RALUS/BackupExec 🙂